Terms of Commission.

1. Parties and scope

These Terms apply between you (the "client") and Ryan Signature Studio LLC (the "studio"). They form the binding contract for any commissioned piece. They sit alongside our Image Rights & Upload, Privacy, and Refunds & Care documents, all of which are incorporated by reference.

We sell only to U.S. residents aged 18 or older and ship only to U.S. street addresses. We do not ship to PO boxes, APO/FPO addresses, or U.S. territories outside the 50 states. By placing an order, you represent and warrant that you meet these criteria.

2. Order formation

A commission is formed when:

1. You complete the upload and customization flow.
2. You authorize the deposit (or full price, depending on object).
3. The studio sends an order confirmation by email, with a hand-drafted concept preview attached or to follow.

Up to that confirmation, your order is a standing offer that we may accept, decline (with full refund), or ask you to revise. We may decline an order for any of the reasons listed in §8 of Image Rights & Upload. Pricing and product availability shown on the website are not an offer; the studio's confirmation is.

3. Concept preview & approval

Before any wood is cut, we send you a hand-rendered concept preview. You may:

• Approve — production begins; the piece is now non-refundable except as set out in §7 and in our Refunds & Care document.
• Request a revision — included up to two times at no charge; additional revisions are billable at the studio's hourly rate, quoted to you in advance.
• Cancel — full refund, no questions, until production begins.

4. Lead times & shipping

Lead times are stated on each product page and re-confirmed at order ( 12–24 days typical + shipping). They begin from the moment you approve the concept preview, not from order placement.

Shipping is handled by an insured U.S. carrier of the studio's choosing. Risk of loss passes to you when the carrier confirms delivery to the address you provided. If a piece arrives damaged, see §7. If a piece is marked delivered but not received, contact us within 7 days and we will open a carrier claim.

5. Personalization & accuracy

Every personalization field — coordinates, names, dates, inscription — is reproduced exactly as you wrote it, including punctuation and capitalization. We will flag obvious typos in our concept preview but the final wording is your responsibility. Re-engraving for typos introduced by the client is a paid service.

6. Price, sales tax, and payment

All prices are in U.S. dollars. Where the studio has tax nexus, applicable state and local sales tax is calculated and added at checkout based on your shipping address. Payment is processed by our PCI-DSS payment provider; we do not store full card numbers.

7. Defects, damage, and remakes

If your piece arrives with a manufacturing defect, ships damaged, or differs materially from the approved concept preview, contact us within 14 days of delivery with photographs. We will, at our discretion:

• remake and re-ship at our cost; or
• refund in full, including original shipping.

Wood is a living material — slight grain, knot, and tonal variation between trees is part of the medium and not a defect. Our concept preview shows the actual board scheduled for your piece.

8. Limited Lifetime Structural Warranty

This is a Limited Warranty for the purposes of the federal Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301 et seq.).

• What is covered: structural integrity of the woodwork, including joinery failure, splits along grain, and finish-driven cracking, for the lifetime of the original purchaser.
• What is not covered: cosmetic wear; damage from drops, fire, sustained submersion, prolonged direct sunlight, indoor humidity outside 30–60% RH, or alterations by anyone other than the studio.
• What we will do: repair the covered defect at our cost; we cover materials, labor, and return shipping to you. You cover shipping the piece to the studio.
• How to claim: email [email protected] with the order reference and photographs.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

9. Intellectual property

• You retain all rights in the photograph and inscription you upload.
• The studio retains all rights in its design language, engraving treatments, joinery, and finishing techniques. The finished physical piece is yours to keep, gift, resell, or destroy.
• You agree not to reproduce the studio's design treatments commercially — for example, by 3D-scanning the piece for resale.

10. Copyright concerns (DMCA)

We respect intellectual property. If you believe a piece we are making, or any image we display, infringes a copyright you own, send a written notice to our designated agent that includes:

1. identification of the copyrighted work claimed to have been infringed;
2. identification of the allegedly infringing material;
3. your contact information;
4. a statement that you have a good-faith belief the use is not authorized;
5. a statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the owner;
6. your physical or electronic signature.

Send notices to: [Designated DMCA Agent name], c/o Ryan Signature Studio LLC, [Studio mailing address — required by CAN-SPAM] · email [email protected]. We will act expeditiously to remove or disable access to material we determine is infringing. Knowingly false notices may result in liability under 17 U.S.C. § 512(f). The right to counter-notice is available where applicable.

11. Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control: natural disaster, fire, war, public- health emergency, government action, port strike, carrier failure, or supply-chain interruption affecting FSC-certified hardwood. We will keep you informed and offer a full refund if delay exceeds 60 days from concept approval.

12. Limitation of liability

To the maximum extent permitted by applicable law, the studio's total liability arising out of or related to any single order is limited to the price you paid for that order, plus shipping. The studio is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data. Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, personal injury caused by the studio's negligence, or any other liability that cannot be limited under the law of [State of formation, USA].

13. Governing law & venue

These Terms are governed by the laws of the State of [State of formation, USA], without regard to its conflict-of-laws rules. The state and federal courts located in [County, State] have exclusive jurisdiction and venue over any dispute arising under these Terms — except where the consumer- protection law of your state of residence grants you a non-waivable right to bring proceedings locally, in which case that right is preserved.

We will try to resolve any dispute by direct correspondence first, and by good-faith mediation second.

14. Class-action waiver

Each party agrees that any dispute will be resolved on an individual basis only, and not as a plaintiff or class member in any purported class, collective, or representative action — to the extent permitted by applicable state law. Some states do not permit such waivers; if you reside in such a state, this section does not apply to you.

15. No assignment; severability; entire agreement

You may not assign these Terms without the studio's written consent. If any provision is held unenforceable, the remainder continues in effect. These Terms, together with the documents they incorporate, constitute the entire agreement between you and the studio for the commission.

16. Changes

We may update these Terms. Material changes will be emailed to active customers. Changes apply only to commissions placed after the effective date.

17. Contact

Write to [email protected] for any contractual question. Mail: Ryan Signature Studio LLC, [Studio mailing address — required by CAN-SPAM].

See also: Refunds & Care · Image Rights & Upload · Privacy.